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Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Showing results for Search instead for Did you mean: GuidelinesNote: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scanWe would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
03-23-2016 11:23 AM
HP Recommended Product: hp photosmart c 5180 Operating System: Microsoft Windows VistaI have a scanning issue, the Hp c5180 work as printer only. I reinstalling many times the complete software but the solution center not installing; scan doctor fails at test Hp Solution Center and following steps. Scan with WIA is OK, not Twain HP. I removed the "all in One 8.0" software burt when I reinstalling the software driver, the install menu shows that all programs are already installed except the first item "drivers request"
Someone can help me?
04-05-2016 08:01 AM
HP Recommendedthanks but I solved!
As I supposed, the problem was HP OCR not installing with complete software because seen and marked as already installed. It is very difficult to find it on the install software, because ocr.exe is not named with own name.
It is no way to remove left overs previously OCR uninstal also with registry CC Ceaner, microsoft fix it, uninstall software, etc.
The solution is copy on desktop the subfolder "docproc" on the setup files folder into 7Z. latest temporary folder bigger dimensions (windows +r and command %tmp%) and run docproc.exe. This is OCR installer.
The PDF now is saved on HP C5180 properly on personal scan folder. WOW.
Thanks and warmest regards
03-24-2016 12:11 PM
HP RecommendedHi @ Sal52, and welcome to the HP Forums!
I understand you are able to print but you can not scan and the HP Solution Center is not installing now despite your efforts. Although you have already tried uninstalling, I suggest performing a more comprehensive uninstall approach. Please try another uninstall method. Many people have had success using Revo Uninstaller, you can download a free version, use it to completely remove the current HP software, thus allowing a clean slate for the install: Revo Uninstaller Professional.
Once this uninstall is complete, please restart both the computer and the printer, and then try installing again.
Please be sure to click the Accept as Solution button if this resolves the issue to flag your post as solved. If however the issue persists, please let me know and I will do all I can to help.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “ Accept as Solution ” button. You can also show your appreciation, with a kudos, by clicking the “ thumbs up " button!
Was this reply helpful? Yes No03-31-2016 10:25 AM
HP RecommendedHi, I try many times unistalling and reinstalling with both methods: Revo unistaller and Hp tool L3/L4 unistall in temp 7z folder. Finally after 5 times I installed successfully Hp Digital Imaging and HP Center Solutions have the link on the menu. Now I have un other problem because scanner work and i see the image on the screen, but it not transfer the pdf to folder named "personal scannning". Before error msg appears : "& Internal error occuring during processing of the document" and scanning abort. I followed trobleshooting indications on this link:
but I not solved the issue.
Thanks for the help!
Was this reply helpful? Yes No 17,328 2,563 90203-31-2016 11:39 AM
HP RecommendedGlad to see managed to get the software uninstalled, reinstalled, and working. I understand that now you can not save a PDF scan to the desired "personal scanning" folder you are trying to save to. Are you able to save the PDF file to any alternate location?
At what point do you see the error "& Internal error occurring during processing of the document"? Is this during the scan task, or after the scan completes and you try to save it? Does this occur if you choose a different file type other than PDF?
The answers to these questions will help to identify the root cause of the issue.
Thanks, I look forward to hearing back from you.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “ Accept as Solution ” button. You can also show your appreciation, with a kudos, by clicking the “ thumbs up " button!
Was this reply helpful? Yes No03-31-2016 04:58 PM
HP RecommendedI don't able to save the file to any alternate location, because this option is included by default on the scan settings as "save to file", where I set as PDF.
The error msg is showed after the scan completes and during the processing of storage on the personal scan folder. Due this error the scanning image cannot be trasferred to the folder and lose.
As request, I verified that if I change the output setting format to jpg or tiff, the error not occur and the image is stored on the folder .
I need direct pdf as previously done well. All the PDf files are opened correctly by Acrobat reader 10 and I not changed this version. (If is useful I cannot to update the Adobe flash player on Mozilla because the file downloaded not run after the exe command. This flash player version is #17 but the other browser chrome is updated to 21 version).
The printer/scanner C5180 work fine and is connected and installed on ethernet cable to router.
Can you help me? This error is known?
Was this reply helpful? Yes No03-31-2016 05:32 PM
HP RecommendedIn addition, I want to notice that the HP OCR software not installing on complete software because the install menu shows HP OCR, Photosmart essential and Hp Update as already installed and cheched on the control box.
All those programs not are listed on the windows panel control of applications. I previously unistalled late OCR software during many attempts installing software.
Does HP OCR missing cause the PDF issue? Can I download only Hp OCR not included on the All in One software download?
Was this reply helpful? Yes No 17,328 2,563 90204-01-2016 07:42 AM
HP RecommendedOCR software does not come with Photosmart printers. The C5180 is slightly aged now, it is possible it came with OCR software and I am unaware. You can run the software install and choose selected software to see if OCR is an option for install. I don't think not having the OCR software is causing the issue with saving your PDFs. Since you verified that you can save Jpeg and Tiff files, it sounds like the issue certainly has to do with the PDF format.
Please complete the following update, although the details describes it as fix for an issue other than what you are experiencing, it may resolve the issue:
When scanning after installing or upgrading to HP Solution Center 13, scanning appears to complete correctly, however scanned images or documents cannot be found on the computer.
Please let me know if this resolve the issue or not. Thanks.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “ Accept as Solution ” button. You can also show your appreciation, with a kudos, by clicking the “ thumbs up " button!
Was this reply helpful? Yes No04-01-2016 09:04 AM
HP Recommendedunfortunately I tried to run the fix, but I receive this msg: This update isn't necessary because don't support any Hp perifericals drivers installed on the PC.
I think, instead, not having the OCR software is causing the issue, since the only program missing on the reinstalling HP software on the PC is just HP OCR software, unlike previous original installation.
Yes the software complete include the selected option OCR for install, but unfortunately is marked as already installed and not run with update (also two others Hp update and Hp Photosmart appear marked as installed).These softwares not are listed on panel control programs however nor on registry keys or program files folders!
These software are removed the same way as other like Hp Solution Center, HP imaging Monitor and Hp All in one drivers. I tried also to uninstall them by the same HP install software menu using unistall utility , but the only programs listed as intalled are: Hp Solution Center , HP imaging Monitor and Hp All in one. This is very strange situation because the same install tool see installed OCR and 2 others sw during installation, but unlike don't see them as potentials uninstalling programs!
